A strong focus on customer service has enabled many organisations to create long-term, profitable relationships, through brand enhancement, customer loyalty, efficient operations and heightened employee engagement.
When faced with change clients ask us:
Developing a customer focused culture needs action and demonstration, not just communication. Forging a new culture is never straightforward – it is difficult to break old habits, both at a corporate and individual level and there are often considerable barriers to change. To get it right, organisations must:
At Baringa, we continue to work hard on our own culture (see our accolade for Great Places to Work) and we bring these skills and experience to our clients.
Chetan Chhatwal and Lisa Chiba discuss customer trends: