In an environment where energy suppliers face unprecedented levels of scrutiny from the government, regulators and the general public, trust is a key issue that is high up the Exec agenda. In parallel, Energy suppliers must find ways to deliver energy affordability while finding ways to differentiate themselves through value-added services.
Transforming consumer contacts and changing the nature of their relationship with customers may be part of the solution, but new entrants – who may bring sophisticated customer relationship experience and have none of the baggage - pose a threat to the major players in the sector.
Around this core challenge, suppliers are also grappling with Retail Market Reform. In addition, ECO obligations, the green agenda and seismic market initiatives such as smart (where technical, business change and customer facing elements have generated a complex landscape for energy suppliers to navigate) create significant challenges and equally large opportunities for those who get it right.
Baringa’s retail energy consultancy works with suppliers to help them achieve operational excellence. We have helped organisations reduce their cost to serve, deliver transformational change and develop new ways of working in an increasingly regulated world. We help utilities, government bodies, regulators and third-party suppliers understand the possibilities of a radically altering market and the implications of proposed changes on business models and end customers. Our in-depth knowledge of the nuanced interactions throughout the value chain informs our advisory work, while our extensive practical experience ensures that change programmes are successfully implemented.
Viewpoint: Brexit: Impact on the UK Energy Industry
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The energy industry is transforming. With national commitments to energy decarbonisation, and an increased focus on the security of supply and optimisation of energy costs, the energy value chain is undergoing a fundamental shift.
Report shows energy and banking sectors failing vulnerable customers
A compelling new study, from leading consultancy Baringa Partners, has lifted the lid on the challenges faced by vulnerable customers in the UK.
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