In retail banking, the customer is key, and the regulator is reinforcing this with the new Open Banking regime - perhaps the most significant transformation of retail banking in our generation.
Never before has the pace of change been so fast, that banks have to break their old models of change to keep up with waves of innovation. Banks will increasingly work with external Fintech partners to achieve this.
The drive to digital, mobile propositions and services is continuing. These include ever-higher levels of personalisation and automation for consumers. New propositions are accessing customer data, transforming not only current accounts, but mortgages, unsecured lending and short and long-term savings.
All this is being done in the face of sophisticated cyber-crime. Resilience and cyber security is already a core competence for a bank, and continues to grow.
We work with leading retail banks to create open banking and digital strategies, and to drive banking innovation through their products, channels and operations. We help design and deliver the systems and processes that put the customer first and drive down cost simultaneously.
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Report shows energy and banking sectors failing vulnerable customers
A compelling new study, from leading consultancy Baringa Partners, has lifted the lid on the challenges faced by vulnerable customers in the UK.
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