James is the partner whos leads our Process Transformation practice. Prior to joining the company in 2012, James was an Executive Partner at IBM Global Business Services heading up their Operations Strategy practice. He has more than twelve years' experience in operational excellence specialising in end to end process improvement, Lean methodology, capability building and deployment.
James is a Process Transformation expert with a proven track record of working with business leaders to achieve strategic goals around customer satisfaction, revenue growth, cost reduction and cash release. He has worked across multiple industries including Financial Services, Oil and Chemicals, Consumer Products and Public Sector. He has deep personal experience of process improvement in credit and risk, sales and service, IT, supply chain, finance and HR.
James is very hands-on and enjoys all aspects of Process Transformation from leading value stream improvements and facilitating training courses through to working with leadership to embed process improvement with business strategy and to building process excellence sustainability and self-sufficiency. His working principles are respect for the people who do the work, pragmatism and a one team way of working.
James is an avid fly fisherman and particularly enjoys salt water fly fishing in the Florida Keys. He is also a keen golfer with a very stretch target, only six shots to go, of single figure handicap. He is married to Kate and lives in Barnes, London.