Our Insights
Bringing the industry together to support customers
We share an overview of the challenges, solutions and success factors highlighted by our clients and industry partners around financial vulnerability
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Financial vulnerability – industry insights
We’ve been speaking with industry experts to gain their insights into the financial vulnerability challenges facing business and customers.
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Britain’s vulnerable working population in 2022
Baringa’s Vulnerability Index reveals the most at-risk areas of the UK’s working population.
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Failure to supply - what's next for the energy suppliers?
In a turbulent week for the retail energy sector – 4 suppliers have failed, more may go by the end of the week and more will follow by the year’s end
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Millions at risk of financial vulnerability
Living standards ‘crunch' set to stoke financial vulnerability
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The rise and fall of energy suppliers
While the Italian and Spanish government insulate customers from energy bill increases, our government maintains that the price cap is sufficient
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Financial Vulnerability: how to be part of the solution
Businesses should prepare to support their customers in managing the pressure of household finances rising.
Read nowOur Offerings
We bring award-winning sector expertise and proven delivery capability to clients across this sector: playing a leading role at the heart of market reform and transformation, working with clients across the sector to enable a well-functioning and fair market; and supporting market participants to deliver the changes needed to drive customer value, deliver net zero and thrive in the future energy market.
Retail Energy Market Reform
Our team of industry experts help shape and implement the policies and regulation that will deliver a well-functioning and fair retail market - enabling the investment needed for net zero. We use market leading tools and methods to:
- Design better markets
- Improve regulatory controls
- Advocate for change
- Enable compliance with existing regulation
Green homes and businesses
The investment required in energy infrastructure to decarbonise corporations and households will be £100s of billions over the next 20 years, in the UK alone it will cost £250bn to bring 29m homes to net zero, and this will be replicated in every major economy.
We help clients to decarbonise homes and businesses through the enablement and deployment of net zero products, propositions, assets, services and operating models.
We support clients to develop and deliver the strategy, propositions, financing, operating model and business change required to enable the delivery of low-carbon solutions across areas such as:
- EVs – domestic and fleet
- Building efficiency upgrades (e.g. government schemes including ECO, LAD)
- Heat decarbonisation
- Smart metering
- Energy optimisation (e.g. time of use and flex)
- Home energy flex platforms
- Large energy user decarbonisation
Customer value and affordability
Maximising customer value from acquisition, retention and pricing through to billing and collections, whilst supporting financially vulnerable customers.
- Customer value strategy and delivery
- Supporting customers in need
- Quality billing that generates customer trust
- Helping find the right products and services for customers through effective credit risk analytics and inclusive customer journeys
Next gen retail
Transforming energy retailers through next generation operating models and technology change to thrive in the future energy supply and services markets.
- Future retail strategy
- Energy services enablement
- Operating model and culture transformation
- Replatforming
- Delivering the partnership ecosystem
- Programme management and assurance
Central industry change
Supporting the organisations at the heart of industry to deliver the services and programmes needed to evolve the market.
- Operating model design and delivery for central industry service providers
- Stewardship and assurance for BEIS and Ofgem
- Large programme delivery or assurance
- Design and implementation strategy for industry innovation (e.g. open data)
- Market analysis and business strategy
Business to business retail – unlocking commercial and operational value
We work both with B2B supply organisations and directly with their customers and leverage the unique insight this affords to help unlock commercial and operational value by cutting through the complexity inherent in B2B markets. We work with leading standalone and vertically integrated retailers in the UK and our B2B experience has global reach including working with major players in Europe, the US and Australia. Our B2B offerings include:
- Route to market and contacting strategies
- Developing new commercial models (e.g. DG, flexibility, energy services)
- Operating model design
- Independent vendor assessment and selection
- Solution and business design quality assurance
- Meter-to-cash margin and revenue assurance
- Power and gas hedging and PPA contracting
- TPI segmentation and engagement strategy
Our Impact
Doubling the performance of npower’s smart metering programme
Improving delivery of customer commitments through step changes in performance.
Read moreOur Experts
Are digital and AI delivering what your business needs?
Digital and AI can solve your toughest challenges and elevate your business performance. But success isn’t always straightforward. Where can you unlock opportunity? And what does it take to set the foundation for lasting success?