What do consumers want from insurers?
25 September 2023
The landscape of insurance is evolving, as insurers face into new regulation requirements, cost challenges and changing customer behaviours. To help inform how these changes may impact the industry, we sought insights from both sides of the coin, discussing strategic goals with insurers, whilst surveying 2,000 consumers from all major UK insurers, to understand their viewpoint across key industry topics - including consumer needs, purchasing and renewing behaviour, new products and propositions and new entrants into the market.
Download our report to find out more about what consumers really want from insurers.
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