Mind the execution gap - from policy overload, to people-led purpose
10 October 2023
We can all see and feel where public services are not delivering in the ways we expect as citizens. Whilst the pandemic showed what is possible in the time of a crisis, outside of this, the gap between policy intent and operational delivery remains. This is true across a range of policy areas, for example:
- In Health, the NHS Long Term Plan talks about ‘redesigning and reducing pressure on emergency hospital services’. All the while waiting lists have topped 7.5 million people in England for the first time; and
- In Justice, there is a commitment to ‘increasing throughput of volumes of cases’ but the courts capacity to process cases fell last year and remains below the required level to keep pace with future demand.
We believe that the gap between intent and delivery widens when strategies lose sight of the end user. Our approach places them at the heart of policy and strategy creation.
In this video, Baringa Partner and strategy expert Kavian Brown discusses three solutions to address the execution gap and deliver impact that lasts for citizens.
Our Experts
Related Insights
The Twelve EAs of Christmas
In this special festive edition of EA Things, we’re celebrating the incredible impact EAs have every single day of the year – and what a year it’s been!
Read more
Did you miss out on Italy's MACSE Auction? Here is why you shouldn’t give up
Developers now face a pivotal decision. Do you learn from these tough results, refine your bid, and compete fiercely in the next MACSE auction, or, pivot to a targeted merchant strategy, capturing value where subsidies won’t reach?
Read more
Navigating FINRA’s 2026 Digital Risk Priorities
The pace of digital transformation across the financial sector continues to accelerate, reshaping how institutions operate, engage clients, and manage risk.
Read more
Enhancing customer experience and operational efficiency in financial services
A global financial services company was facing rising customer expectations and mounting operational pressure. With limited self-service capabilities and an outdated case-routing system, routine enquiries were overwhelming service agents, slowing response times and inflating costs.
Read moreIs digital and AI delivering what your business needs?
Digital and AI can solve your toughest challenges and elevate your business performance. But success isn’t always straightforward. Where can you unlock opportunity? And what does it take to set the foundation for lasting success?
