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Shift 1: Vision and strategy - business models
We believe organisations need courage and clarity to disrupt their own business models to compete in a world of platforms, data and APIs
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Shift 2: Vision and strategy - ecosystems
How do we engage with others in the value chain in order to win in our chosen markets?
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Shift 3: Propositions and experiences - customer
In today’s digital era, business leaders are recognising the need to shift from pushing products to responding to real customer needs.
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Shift 4: Propositions and experiences - intelligent services
There is a magical marriage between the needs of a customer and the products or services that an organisation has within their kitbag.
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Propositions and experiences - digital and human channels
Explore the shift from siloed digitised and transactional interactions, to digital and human.
Read moreAre digital and AI delivering what your business needs?
Digital and AI can solve your toughest challenges and elevate your business performance. But success isn’t always straightforward. Where can you unlock opportunity? And what does it take to set the foundation for lasting success?